Refund and Cancellation Policy

At JustRooms.co.uk, we strive to provide a seamless and satisfactory booking experience for all our customers. We understand that plans can change, and we aim to offer a fair and transparent cancellation policy to accommodate such changes. This Refund and Cancellation Policy outlines the terms under which cancellations, amendments, and refunds are processed.

1. General Cancellation Terms

1.1. Cancellation Window

  • Free Cancellation: Cancellations made on bookings where free cancellation was applicable will remain free. If this was not specified at the time of booking, JustRooms.co.uk is not liable for the repayment of any refund.
  • Partial Refund: In certain circumstances, a partial refund may be offered. The amount is not fixed and there is no guarantee of receiving anything. Each case will be treated independently.
  • No Refund: Cancellations made less than 60 hours before the check-in date will not be eligible for a refund.

1.2. Non-Refundable Bookings

  • Promotional/Discounted Bookings: Certain promotional or discounted bookings may be marked as non-refundable at the time of booking. It is up to the customer to verify this prior to booking. Such bookings will not be eligible for any refunds under any circumstances.
  • Notification: In exceptional cases where non-refundable status is not clearly stated, we will contact you within 72 hours to notify you of this via email, SMS, or any other available method. JustRooms.co.uk is not liable for any additional incurred costs once notification has been made. Failure to notify within the given time period may allow the customer to request a refund, which may be full or partial.

2. Special Circumstances

2.1. Force Majeure

  • Unforeseen Events: In cases of force majeure (e.g., natural disasters, governmental actions, or other unforeseeable events), cancellations will be handled on a case-by-case basis. We will strive to offer flexible solutions, including refunds or credits.

2.2. Booking Errors

  • Our Errors: If a booking error occurs due to our system or an error on our part, we will correct the booking at no additional cost. This correction is restricted to the original desired room. If the room is no longer available, a similar room will be offered, which may incur additional costs. If the customer is not satisfied, they may request a refund.

2.3. Hotel-Initiated Cancellations

  • Alternative Accommodation: If a hotel cancels your booking, you will be notified as soon as possible. We will offer alternative accommodation. If the alternative is unsatisfactory, we may offer a full or partial refund depending on the circumstances.

3. Cancellation Process

3.1. Initiating a Cancellation

  • Online Process: To cancel a booking, log in to your JustRooms.co.uk account, navigate to your bookings, and select the option to cancel. Follow the prompts to complete the cancellation process.
  • Customer Service: Alternatively, you can contact our customer service team at [email protected] for assistance with cancellations.
  • Processing Time: The cancellation process may take up to 48 hours to complete. If this process overlaps with the 60-hour prior notice period, JustRooms.co.uk reserves the right to not issue the cancellation or a refund.

3.2. Refund Processing

  • Timeframe: Refunds will be processed within 10-14 business days from the date of cancellation, but in exceptional circumstances, they may take longer.
  • Payment Method: The refund will be credited to the original payment method used at the time of booking.
  • Confirmation: Upon successful cancellation, you will receive a confirmation email with details of your cancellation and any applicable refunds. If you do not receive this email, it is up to you to reach out to JustRooms.co.uk. Failure to do so may result in no liability on the part of JustRooms.co.uk.

4. Modifications

4.1. Changing Dates

  • Process: If you wish to change the dates of your booking, please contact our customer service team at [email protected]. Date changes are subject to availability and may incur additional charges.

4.2. Changing Room Type

  • Process: To upgrade or change your room type, contact our customer service team. Any difference in price will need to be settled at the time of modification.

4.3. Hotel-Initiated Changes

  • Notification: If a hotel needs to amend your booking, we will notify you promptly and provide alternatives where possible. Additional charges may apply.

5. No-Show Policy

  • Definition: If you do not check in on the scheduled date and do not inform us of any changes, your booking will be considered a no-show.
  • Refund Policy: No refunds will be issued for no-shows.

6. Third-Party Bookings

  • Contacting Third Parties: If you made your booking through a third-party website or travel agent, you must contact them directly to process any cancellations or modifications. Their terms and conditions may vary, and JustRooms.co.uk is not liable for anything between the customer and third-party websites or travel agents.

7. Special Requests

  • Handling Requests: Any special requests (e.g., specific room location, early check-in) are subject to availability and cannot be guaranteed. These requests do not form part of the booking contract and are not grounds for cancellation or refunds.

8. Contact Us

For any queries or assistance with cancellations, please contact our customer service team:

9. Policy Updates

  • Right to Update: We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.
  • Continued Use: Your continued use of the website constitutes acceptance of the updated policy.

Thank you for choosing JustRooms.co.uk for your accommodation needs. We are committed to providing flexibility and support to our customers. If you have any concerns or require further assistance, please do not hesitate to reach out to us at [email protected].